Maximise the return from your field based workers

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Maximise the return from your field based workers

ResourceTrack UK Ltd

Managing field-based staff effectively and efficiently can pay significant dividends for those field service companies with the vision and drive for continuous improvement.

Using advanced Job Management solutions is one key weapon in the battle for optimising resources.

For the vast majority of field service companies in the UK, every day is a constant juggling act: which engineer to send to which customer site, what order do jobs need completing in and how efficiently work can be re-distributed amongst engineers when a job overruns due to unforeseen complications.

What these companies don't need is software that applies a complex set of rules that try to make decisions on behalf of field service administrators, who by and large, are some of the most skilled people around at balancing the competing demands of customers.

What they do need however are tools which assist with:

-planning and re-planning, because things will, and do, change throughout the working day,

-easily communicating changed plans with remote based engineers and fieldworkers,

-knowing what, where and why things are happening without interrupting fieldworkers,

-proactively informing customers of the progress of the job

Many of the larger field service software vendors have attempted to replace the flexibility and benefits of incorporating real, people-based decision making and judgement with automated "intelligent" toolsets claiming administrative efficiencies as the winning ingredient.

Here at pro-Forms® we strongly believe for the vast majority of SME field service companies the real wins lie in using job scheduling tools that support those people in the business who know their customers, can manage their expectations and know that consistently good customer service generates repeat business.

If you're team is committing valuable time to low-level tasks that can be automated or efficiently executed, we just might have the solution.

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