BER20: Recruitment and remote On-boarding

Birmingham Junior Talent Network

This blog post was produced for inclusion in the Birmingham Economic Review for 2020.

The annual Birmingham Economic Review is produced by the University of Birmingham’s City-REDI and the Greater Birmingham Chambers of Commerce, with contributions from the West Midlands Growth Company. It is an in-depth exploration of the economy of England’s second city and a high-quality resource for informing research, policy and investment decisions.

This post is featured in Chapter 3 of the Birmingham Economic Review for 2020, on Labour Market Challenges Pre- and Post- Pandemic.

Click here to read the Review.

Deutsche Bank (DB) in Birmingham is in the process of creating a team of permanent employees focused on Know-Your-Client (KYC) activity for UK clients.  The programme began in 2019 and will continue into 2021.

This is a great opportunity for DB Birmingham to become a KYC centre of excellence, and for the newly built team to partner with other established functions locally, such as Anti Financial Crime and local Business teams who manage the direct client relationships. 

We are highly focused on bringing in the best possible talent from the local area with a mix of backgrounds and experience levels to create a diverse and inclusive team.  Roles are available across many corporate levels from entry level roles through to team leaders and managers.

So far this year we have seen 40 people join the Birmingham KYC team, with all new team members being fully trained virtually. We had to adapt quickly to change our plans from in-office training, to a situation where everyone is working from home fully.  We set up all of their home access and were able to offer them process and systems training using video conference call and screen sharing collaboration technology.  We have received excellent and constructive feedback from the new joiners, and continue to refine our training with each additional wave of joiners.

Through targeted hiring and using our links with local universities, we have offers out to 10 graduates, who will be joining us in September as part of an early careers program. The pipeline of talent has been very strong, demonstrating that Birmingham has a rich talent pool with relevant and transferrable skills. 

We will soon start the hiring process for the opportunities we have to offer in 2021 and look forward to welcoming all of our new joiners – we are set up for success whether virtually or in the office.

Joe Galloway
Head of KYC Periodic Review Birmingham and lead
Birmingham Junior Talent Network