Cloud phone systems: All you need to know

Telecom Central

The way we work and communicate is changing rapidly, and the traditional office phone system is no exception. In today's world, businesses need more flexible, scalable, and cost-effective solutions to meet their communication needs. This is where cloud phone systems come in. In this article, we'll explore what cloud phone systems are, how they work, and their benefits for businesses.


What are cloud phone systems?

A cloud phone system is a telephone service that is delivered through the internet, as opposed to traditional phone lines. Also known as a Voice over Internet Protocol (VoIP) system, a cloud phone system allows businesses to make and receive calls over the internet using their existing broadband connection. This means that businesses don't need to invest in expensive hardware or phone lines to set up a phone system.


How do cloud phone systems work?

Cloud phone systems work by converting analog voice signals into digital data packets that are transmitted over the internet. This process is known as VoIP, and it allows businesses to make and receive calls from anywhere with an internet connection. Cloud phone systems use software that runs on servers in the cloud, which means that businesses can access their phone system from any device, whether it's a desktop computer, laptop, tablet, or smartphone.


Benefits of cloud phone systems for businesses

The top benefits of having a cloud phone system are;

Cost savings

One of the main advantages of cloud phone systems is that they are more cost-effective than traditional phone systems. Businesses can save money on hardware, installation, and maintenance costs, as well as long-distance and international calling fees. With cloud phone systems, businesses only pay for the features and services they need, and they can easily scale up or down as their business grows or changes.


Cloud phone systems offer businesses greater flexibility in terms of how they communicate with their customers and employees. They can easily add or remove phone lines, voicemail boxes, and other features, as well as integrate with other communication tools such as email, chat, and video conferencing. Cloud phone systems also allow businesses to work from anywhere with an internet connection, which means that employees can be more productive and responsive.

Advanced features

Cloud phone systems offer a range of advanced features that are not available with traditional phone systems. These include call forwarding, voicemail-to-email, auto-attendant, call recording, and more. These features can help businesses improve their customer service, streamline their communication processes, and gain valuable insights into their calling patterns and trends.


Cloud phone systems are highly scalable, which means that businesses can easily add or remove phone lines, features, and services as their business grows or changes. This is especially important for small and medium-sized businesses that need to be able to adapt quickly to changing market conditions and customer demands.


Cloud phone systems are highly reliable and secure, as they are hosted on redundant servers in multiple data centres. This means that businesses can ensure that their phone system is always up and running, even in the event of a power outage or other unforeseen event. Cloud phone systems also offer advanced security features such as encryption, firewalls, and multi-factor authentication to protect against hacking and other security threats.


If you are interested in upgrading your business to a cloud telephone system, at Telecom Central, our engineers will conduct a free site survey and cost analysis to understand what you currently have in place and how you use your legacy phone system.

We will provide an onsite demonstration of our cloud systems and equipment so that you and your team see first-hand how a particular system works.