Seminar addresses art of tricky conversations

15 February 2017

It may have been Valentine’s Day but honesty rather than love were on the agenda at the Chamber’s latest Growth Through People event.

That’s because the Tricky Conversations seminar at Chamber House focused on handling difficult conversations in the workplace.

The event was delivered with the Chartered Institute of Personnel and Development (CIPD) and featured talks from Chamber council member Diane Rance, Fiona Anderson, and Marian Hubbell.

They all spoke about effective methods for having difficult conversations with staff members and the potential negative business consequences of avoiding these discussions.

In particular, they focussed on the importance of preparation, self-control, choice of language and rehearsal.

The event was attended by more than 65 delegates from GBCC and CIPD.

Elliot Mason, policy and patronage advisor at GBCC said: “It is natural to want to avoid having difficult discussions, especially in the work environment.

“However, putting off these tricky conversations can be just as harmful in the workplace as it can in real life.

“It was great to be able to work with the CIPD to deliver a session that equipped business leaders with tools and methods which will enable them to more confidently approach these conversations and increase the effectiveness of their people management processes as a result.”  

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