25 October 2019
A widespread portfolio of training, including documentation, cultural awareness and health and safety, is being relaunched today by the International Business Hub at Greater Birmingham Chambers of Commerce (GBCC).
Details will be unveiled when Mandy Haque, the GBCC’s international director, addresses a seminar on international expansion opportunities at today’s free Chamber Autumn Expo at Aston Villa FC (10am-3pm).
And in a major development, some new courses will be accredited by the British Chambers of Commerce (BCC), leading to a special qualification.
The courses are more detailed and anyone who completes six of the package of ten accredited courses will be rewarded with the equivalent of an NVQ (National Vocational Qualification), which the Chamber believes will enable businesses to dramatically upskill their staff on global issues.
Chamber international director Mandy Haque, former head of terminal services at Birmingham Airport, said: “During my tenure in the aviation sector, one of my roles was as a trainer for British Airways in the weight and balance of wide-bodied aircraft such as the 747 and 777.
“Working for the national carrier, the highest standards were essential in an industry where safety and security is paramount.
“The reward for seeing a trainee grow in knowledge, and demonstrate understanding by managing the turnaround of such an aircraft, was a valuable experience.
“To know that you have added real value, and empowered them to go forward to deliver their role with such improvements, accelerated me into developing a suite of Chamber courses that we now have on offer.
“The training of teams should never be underestimated as in the long term providing knowledge and understanding can save costly errors due to a lack of understanding. It also demonstrates credibility, commitment to your staff, displays a customer focus, grows confidence in your team’s approach and ensures continual development.”
The full range of courses cover everything from customs procedures to incoterms, a set of commercial terms which define where the responsibility of the exporter ends and that of the buyer begins.
In addition, there are a number of language and cultural awareness courses – for example, there will be one covering the basics of Mandarin, which is obviously aimed at those businesses who want to trade with the Chinese.
The course will deliver enough information to help businesses get through their initial meetings with prospective Chinese clients.
In addition, the Chamber will be offering bespoke language and cultural awareness courses, tailored to whatever a business needs.
Ms Haque said: “There will be more courses, and a lot of detailed information will be included in those dealing with international documentation.
“In addition, our language and culture training courses will provide businesses with the tools to build foundations with overseas companies and break down barriers to communication.”
The Chamber’s international team has been strengthened with the addition of Carl Douglas, who will act as training co-ordinator.
Details of the courses, which are now on sale, can be obtained from https://www.greaterbirminghamchambers.com/networking-events/events-calendar/listing/?skin=list&type=Training%20Courses
Pictured: Mandy Haque and Carl Douglas