12 September 2019
Birmingham Airport has beaten the country’s other leading airports to win a top industry award for the fifth time in six years.
Birmingham claimed the UK Travel Agents Star UK Airport Award, fending off competition from Bristol, London City Airport, London Gatwick, London Heathrow, London Stansted and Manchester.
This award comes on the back of major investment to improve the customer journey and the airport’s infrastructure.
The airport also launched its Master Plan which outlines plans grow from 13 million passengers to 18 million passengers by 2030.
Tom Screen, aviation director at Birmingham Airport said: “This accolade is hugely important to us as it is voted by the travel trade who listen to the requirements of our customers, selecting Birmingham Airport on the merit of its routes and customer service.
“We have the biggest travel trade team in the UK, comprising of four ‘gurus’, who cover a large catchment area to ensure that Birmingham is at the forefront of all of our travel trade agent’s minds when booking customers holidays and business trips.
“The teams’ hard work, and that of all of our terminal, security and operations staff, has meant that we have retained this very important award once again.”
Birmingham Airport also came second in the Which? Annual Airport Survey.
The Travel Bulletin Awards recognise and celebrate excellence by acknowledging suppliers that have flourished over the last 12 months.
The voting was conducted exclusively by high street, online and home-based travel agents.
Pictured (l to r): Samantha Bailey, Jonathan Ford,