Beyond small talk: the conversations that build workplace champions
Part of the Business Growth Studio
This session will be delivered by Lynsey Kitching and Naomi Regan, Co-Founders & Directors of CAPE People Development.
Following their recognition as a Workplace Champion Award winner at the Solihull Awards 2025 and the launch of their book in May 2026, this session explores how leaders can move beyond small talk to create real change through everyday conversations.
They believe conversations aren’t an add-on to leadership. They are the work of leadership. They shape trust, culture and performance more than any framework ever could.
Key takeaways
- Why small talk isn’t small – and what makes conversations meaningful
- The five conversations that change everything at work
- Practical tools managers can start using immediately
Who should attend?
- Team leads or staff keen to influence how their organisation evolves
- SME business leaders seeking to enhance their organisation’s approach to people management
- Individuals interested in informing their organisation’s approach to this agenda
Agenda
- 09:30am – Refreshments & Networking
- 09:50am – Welcome from the Chamber
- 10:00am – Workshop delivered by Lynsey Kitching and Naomi Regan, CAPE People Development
- 11:00am - Event Close
Speakers
Lynsey Kitching
Naomi Regan
Venue
📍The Regency Hotel Solihull, Stratford Road, Shirley, Solihull, B90 4EB
Event sponsorship available for just £250+VAT
Why this matters!
This event is part of the Business Growth Studio, a new GBCC programme designed to equip Greater Birmingham SMEs with the essential tools, knowledge, and connections to grow confidently in today’s economy. Through digital resources, expert insights, practical workshops, peer support, learning & sharing, and networking opportunities, the Business Growth Studio supports SMEs through the different stages of their journey.
