Chance to shape registration services in Staffordshire

People who use the county’s registration services are getting the chance to help improve their experiences of the service.

Staffordshire County Council’s Registration Service is responsible for registering births and deaths in the county and where notice of marriages and civil partnerships are given.

The service has five full-time offices and four satellite offices across the county. 

Full-time offices are primarily open Monday to Friday during main office opening hours from 9am to 5pm but the service is keen to explore alternative times and locations.

Making better use of IT and digital technology is also being explored and any ideas or feedback from the survey will be used to help shape the plans. 

Cllr Ian Parry, cabinet member for finance and resources at Staffordshire County Council said: “Our registration services provide a number of vital services and it’s important that they are fit for purpose and can be easily accessed by people.

“We know that people’s working patterns and habits have changed over the years, so it’s important we ask the people using the service what they need. 

“For example, we know that some customers want weekend availability to fit around their own work lives, same with later evenings.  If this is the case, we will try and facilitate that to modernise our offering and make it more customer friendly.

“It’s only a short survey and all feedback will be used to ensure the service provided is fit for the future.  I’d urge people to help us get it right by completing the survey.”

Click here to complete the survey which closes on 31 October.

Pictured: Sarah Monachino from Staffordshire County Council’s Registration Service.