IT support provider introduces customer champion

Rugeley-based managed IT provider Techcare has promoted Daniel Hemans (pictured) to the role of customer champion last month.

Having joined Techcare in December 2023, Daniel Hemans began an IT apprenticeship following a career in quantity surveying.

Dan completed his apprenticeship in February 2025. The introduction of this new role firmly supports Techcare’s customer-centric mission, with monthly reviews, customer check-ins, and continuous improvement of customer experiences Dan’s main responsibilities.

This is an unusual role for a Managed IT Provider — especially one with only 20 employees like Techcare — demonstrating the unique service provided by the company.

Techcare also announced its specialisation in the construction industry in March, which aligns with Daniel’s experience in quantity surveying.

Dan’s move into the customer champion role is part of a wider focus on strengthening customer relationships, improving proactive support, and driving digital change.

As customer champion, Dan acts as a bridge between clients and engineers, helping businesses get the most value from their technology and support packages.

Oliver Aleksejuk, managing director at Techcare said: “We’re proud to be doing things differently.

“Dan brings empathy and a real passion for helping customers succeed — exactly what this role is all about.

“Our goal isn’t just to fix problems, but to help our customers thrive.”

Dan added: “I know what it’s like to sit on the client side, so I’m focused on building strong partnerships and making IT support feel easy, consistent, and human. Every business deserves to feel like their provider understands their world.”

The creation of the Customer Champion role is the latest in a series of moves positioning Techcare as an experience-led IT partner for businesses in the Midlands and beyond — combining technical know-how with a personal touch.