National praise for scheme protecting older people from risks of nuisance calls

A scheme protecting elderly and vulnerable people in Staffordshire from the risks of nuisance sales calls has received national praise.

The free call blocking devices are fitted to people’s telephones by Trading Standards officers from Staffordshire County Council and help to stop unwanted calls. 

The scheme is part of a campaign by National Trading Standards who have singled out the authority for its successes.

According to UK Finance, around 3 million scams took place during 2022 and it is estimated that half of all scams start with a phone call.

A call blocker stops up to 95 per cent of unwanted & nuisance calls to a home phone.

So far, the devices have been fitted in over 150 Staffordshire households, preventing an estimated 92,000 unwanted calls.

One elderly resident from Chadsmoor in Cannock, was receiving up to three calls a day from a scammer claiming to be from a well known energy company.  The calls caused much anxiety, however once the call blocker device was installed, the calls stopped, making a real difference to her life.

Talking about the scams, her daughter Gail said: “We’ve had real peace of mind since the call blocker was installed back in September 2022. 

“Mum had previously been the victim of white good scams and was receiving up to three unwanted calls a day.  The call blocker has stopped all the nasty scam calls coming through to Mum.  It’s absolutely brilliant.”

Trading Standards officers are now calling for more people with elderly and vulnerable family members to consider the system. 

Victoria Wilson, cabinet member with responsibility for trading standards at Staffordshire County Council said: “This has been an important piece of work for our officers and it’s great the see the difference the devices can make.

“Nuisance sales calls may sound harmful enough, but they are very menacing.  When an older person or someone with memory loss receive them, it can cause a huge amount of stress. 

“In some cases, officers have also dealt with victims who have handed over personal information, bank account details and passwords which has resulted in financial loss.

“Installing a device can make a huge difference and not only helps protect vulnerable people but also gives their families piece of mind.  We have a simple application process in place that allows individuals, or their loved ones, to apply online.  I would definitely encourage people to get in touch with our Trading Standards teams and consider getting one installed.”

Louise Baxter, head of the national trading standards scams team, said: “We are proud to be offering this valuable technology to all trading standards teams and partner agencies in the UK.

“The call blocking units make a huge difference to people’s lives by drastically reducing the amount of scam and nuisance calls they receive, giving them peace of mind and more confidence in answering the phone.

“Installation of call blockers has also been proven to increase people’s wellbeing.”

Trading Standards also work closely with their partners to install the devices, including Staffordshire Victim Gateway. 

Further details on the scheme and how to register for a device are available at Trading Standards webpage.

Pictured: Trading Standards Manager, Tony Shore with Cllr Victoria Wilson