New IT system sets service provider on upward trajectory

Spherica Business Solutions, the automation-first IT managed service providers, have projected annual growth of 36 per cent as they announced the launch of their new Intelligent Service Management system, Qualia.

Qualia has been developed by the talented engineers in Spherica 's Digital Innovation Division, Synaptek, who have designed a system that ensures they can support customers with better, faster and more robust IT services.

Combining powerful platform integration with advanced AI, Machine Learning and Intelligent Process Automation, Qualia reduces human touch-points and simplifies the complexity in modern IT environments, enabling IT operations to be more proactive than reactive.

Common requests that consume valuable IT resources, such as software installs and password resets, are automated and significantly reduce repetitive, manual tasks and the costs of service delivery.

Steve Jennings, managing director at Spherica, explained: “Our automation-first approach has been central to the accelerated growth we 've experienced over the last 12 months, and we 're proud to have increased our workforce three-fold during the pandemic.

“The launch of Qualia marks a significant evolution of our service offering that demonstrates our commitment to staying ahead of the curve in IT service delivery.

“Traditional IT operations involve highly manual processes which are resource-heavy and costly to scale. Couple this with the velocity of change that has been driven by the pandemic, and IT personnel are under ever-increasing pressure to deliver more digital services with the same (or fewer) resources.

“This creates an unsustainable operating model that puts businesses at risk of prolonged, revenue-affecting system outages. This is why we 've invested in developing an automation-first service proposition that fundamentally changes the IT Managed Services model. ”

Synaptek 's CIO, Karl Nicholson (pictured), who spearheaded the development of Qualia, said: “The name Qualia was chosen by the Synaptek team because it means the measure of experience, and that is what Qualia delivers - exceptional end-user experiences.

“Qualia takes the heavy lifting out of IT Ops so that talented engineers can focus on service improvements and more complex tasks that require human input.

“It also comes with a suite of pre-built automations that means processes can be transformed from day one, and unlike many automation solutions available, Qualia continually learns and improves so that services are always evolving. ”

For more information about Qualia, contact Suzanne Rouart at [email protected] or call +44 (0) 7711 360 658.