Sales expert joins Chamber 's second round of training masterclasses
Greater Birmingham Chambers of Commerce will commence their next Sales Training Masterclass course this month.
After the success of the first sessions in September, the GBCC are excited to see the two new sessions take place on 17 November.
The morning session will be focused on 'Listening - what the customer REALLY wants to buy ', and the afternoon session will be focused on 'Negotiate & close more profitable business '.
Trainer Keith Rozelle (pictured) from Sales Marvel will be teaching attendees many different strategies to take back to their companies and implement in their role. Keith has 30 years of experience in technology sales with companies such as HP, BT as well as a range of SME 's.
Speaking about the 'what the customer really wants to buy ' session, Keith said: “Customers want you to solve a problem that they 've got, and your expertise in your particular subject will help you uncover it, using the right methods, the right techniques, the right strategies to really uncover what the customer 's issue is. ”
Sales and upselling is vital in many businesses and with Keith 's guidance, companies will be able to trial what they have learnt and watch their business bloom.
Topics include learning how to detect if someone does want to buy from you by asking the correct questions but avoiding a lengthy Q and A which wastes time, learning how to avoid common mistakes and how to build and maintain trust with prospects, as well as how to negotiate and close more confidently.
Leah Quarmby, international trade training manager at the GBCC, said: 'The sales masterclass sessions teach invaluable skills that businesses can take away and implement into their own roles. From understanding what your customer needs, to finishing the sale so the customer returns and has a great experience, the sessions include it all.
“Every industry at some point need sales to grow their business, Keith has demonstrated to our attendees how to sell any product and keep your customers happy.
“The next sessions taking place on 17 November are guaranteed to include useful details, handy tips and plenty of fun throughout. '
For a limited time only, you can now book a place on either or both sessions and save 15 per cent. To book, contact [email protected]
If any interested attendees didn 't attend previous sessions, it isn 't a problem. Each masterclass is specific to each topic so they can pick up at any time and learn at their own pace.
Full details can be found on the GBCC website:
Sales Masterclass 3: What the customer REALLY wants to buy | GBCC (greaterbirminghamchambers.com)