Social housing firm launches customer voice group

Social housing customers are being given a voice to shape their futures thanks to a new improvement initiative designed by Trent & Dove.

The social housing provider, based in East Staffordshire, is giving its customers an important say in how the not-for-profit organisation can further enhance its wide-ranging services.

Trent & Dove is dedicated to improving the lives of its residents and the communities in which it works.

It is now seeking residents to share their experiences with its services, ranging from investing in their homes and managing repairs promptly to supporting them in sustaining their tenancy and ensuring they live comfortable lives.

Trent & Dove has launched its new customer voice group, which is asking its customers to sign up and take part in activities.

These include completing online or paper surveys, attending focus groups and themed workshops at convenient times, testing new technologies and tools before launch.

The group will also conduct mystery shopping sessions and support the wider decision-making process.

Rachael Hughes, head of customer and communities at Trent & Dove, said: “Our residents are at the heart of everything we do, so it is vital their voices help shape the services they rely on every day.

“Our new Customer Voice Group gives customers a real opportunity to share their experiences, influence decisions and work alongside us to improve homes, services and communities.

“By listening to and acting on their feedback, we can make sure Trent & Dove continues to support people to live comfortably and securely in their homes.”

The Group will benefit from gaining experience in customer feedback and using digital tools, as well as the chance to influence positive change at Trent & Dove.

Customers who are interested should visit the Trent & Dove website or call 01283 528528. The deadline to apply is 12 pm on Friday, 13 February.

All participants must be customers of Trent & Dove.