Why human insight still matters in recruitment

Written by Richard Bourne from BCS Connect

Recruitment has come a long way since I started over two decades ago.

Over the past 23 years, I’ve seen new platforms emerge, trends shift, and technology completely transform how companies find and manage talent.

But despite all the changes, one thing has remained constant: quality recruitment is always driven by quality recruiters.

At BCS Connect, we use tools like ATS platforms, psychometric testing, and data analysis to support the process — but the heart of recruitment has never changed. It’s still about people. Understanding them, guiding them, and placing them where they’ll thrive.

You can’t automate gut instinct

Software can scan CVs. AI can rank applications. But no system truly understands a hiring manager’s expectations, the subtle culture of a team, or the kind of personality that will last and add value.

That understanding only comes from talking to people — clients, candidates, colleagues — and reading between the lines.

I’ve interviewed thousands of people and spoken with hundreds of businesses, and the most successful placements have never been just about ticking boxes.

They happen when there’s a true alignment between:

• Skills and responsibilities
• Personality and team culture
• Commute and lifestyle
• Ambition and opportunity

These aren't things you find in an algorithm. They’re picked up in proper conversation, through observation, and with experience.

Tools help. People make the difference

Recruitment tech has improved efficiency — no doubt about it. Applicant tracking systems help organise high volumes of applications. Psychometric tools give us data to support decisions. And AI can speed up early-stage screening.

At BCS Connect, we use these tools where they help — but we never rely on them alone.

Technology supports the process. It doesn’t replace the recruiter

What tech can’t do is understand the nuances of why a candidate might hesitate to relocate.

Or why a client says they want one thing but really need something slightly different. That’s where 23 years of real-world experience gives us — and our clients — a serious advantage.

A better process for everyone

When a recruiter truly understands the needs of both parties, the hiring experience improves across the board.

For clients, that means:

• Fewer wasted interviews
• Better staff retention
• Less time lost on unsuitable CVs
• Confidence in each shortlist presented

For candidates, it means:

• Support and guidance throughout the process
• Honest feedback and realistic expectations
• Roles that align with their goals, not just their skills

At BCS Connect, we’re proud to be that consistent, professional presence for both sides. We don’t cut corners, and we don’t deal in numbers — we deal in people.

What BCS Connect brings to the table

With our roots in the Midlands and coverage across Industrial, Civils, and Commercial sectors, we’ve built strong relationships with local businesses and talent.

We get to know our clients beyond the job description — their culture, their pace, their future plans. And we match them with candidates who offer the right blend of skill, attitude, and potential.

We’re not here for the quick win. We’re here to find the right fit, every time!

If you’re looking for a recruitment partner who brings real experience, understands the industry inside out, and still believes people make the difference — get in touch by calling 01543 629 090 or 07596 978 710