Changing tracks: train driver apprenticeship drives Chloe to new career

Written by CrossCountry Trains

“The most rewarding decision I ever made.”

A recent survey has revealed that 85 per cent of women in the UK hold the belief that many jobs are still viewed as being more suited to men.

Consequently, 10 per cent have avoided applying for certain roles due to concerns about not being as successful as male counterparts.

The rail industry isn’t immune to such stigma. Long-distance train operator CrossCountry is on a mission to change this and has long been dedicated to creating inclusive opportunities.

Its apprenticeship programme serves as a shining example of how businesses can empower individuals to pursue their dreams, having successfully supported 300 apprentices in the last three years to gain the skills and qualifications needed to excel in the rail industry.

The story of Plymouth train driver, Chloe Chapman (pictured), is one that truly highlights the programme's impact and is a powerful reminder that it’s never too late to follow your dreams.

Chloe, who has turned her dream of becoming a train driver into reality, shares her story on how she took the leap at 33 to switch careers to finally land her dream job.

One way ticket to opportunity

Chloe’s passion for railways traces back to her childhood – inspired by her grandfather, who worked as a fitter at Laira rail maintenance depot, and her grandmother, who took her on countless visits to Cornwall on the train.

However, like many women, she initially dismissed the idea of becoming a train driver, perceiving it as a male-dominated profession.

“I used to think that driving trains wasn’t for someone like me,” Chloe shared, “but once I realised it was possible, I knew I had to go for it. It’s the most rewarding decision I’ve ever made.”

For years, Chloe worked as a postwoman for Royal Mail while balancing work and family life. Yet, her ambition to join the rail industry never wavered.

“Everything changed when I came across an advertisement for CrossCountry’s train driver apprenticeship in November 2023,” Chloe explains, “The role perfectly aligned with my aspirations, and I decided it was the right time for me to take the leap toward a new career.”

Chloe represents a growing movement of women entering traditionally male-dominated roles within the rail industry. As of 2024, women constitute 17.4 per cent of the UK rail workforce, up from 16 per cent in 2023.

The apprenticeship journey

CrossCountry’s apprenticeship programme offered Chloe the chance to enter the rail industry with no prior experience. Starting as a complete beginner, she underwent rigorous training to develop the skills required for a safety-critical role.

Her journey began with passing the RAAT comprehension test, followed by a recruitment process involving psychometric testing and competency-based interviews. Chloe devoted time to thoroughly prepare, ensuring she was ready to tackle the challenges of the highly competitive application process.

She said: “I was determined to prove myself and knew that preparation was key. The process was challenging as it was something new for me, but I was more than determined to try as hard as I could.”

Once accepted, Chloe embarked on a six-month training programme in Derby. Although being away from her family was challenging at times, she found the training engaging and valued the camaraderie with her fellow trainees.

“The supportive environment gave me the tools and encouragement I needed to progress”, she said. By March 2025, Chloe had reached a pivotal milestone in her career: driving her first train solo.

She described the experience as both exhilarating and unforgettable. "I felt an incredible mix of nerves and excitement as I took control of the train for the first time," Chloe shared. "It was a moment I had dreamed of for so long, and achieving it reminded me of how far I had come since the start of my training."

Breaking barriers as a woman in rail

Chloe’s story serves as an inspiring testament to CrossCountry's commitment to building an inclusive workplace that empowers individuals from diverse backgrounds.

As well as overcoming societal perceptions, she has become a role model for other women considering similar roles.

These successes demonstrate the life-changing potential of inclusive apprenticeships and supportive training environments.

"Joining CrossCountry has been a pivotal experience for me. It’s empowering to see the growing opportunities for women in the rail industry, and I feel proud to be part of this shift. The support and training I’ve received have been instrumental in my journey”, added Chloe.

A new life on track

Today, Chloe works as a fully-fledged train driver based at the Plymouth depot. She finds joy in the variety of her role, appreciating the dynamic nature of shift work and the unique challenges that each day brings.

She shares how one of her proudest moments was when her daughter waved her off before her first solo train drive.

“It’s a memory that I cherish, as it not only makes me feel proud of myself but also serves as a reminder of how this achievement proves to my daughter that there is nothing that’s solely a “man’s job” and she can pursue any one of her dreams, too.

“I take pride in being a role model for my daughter and hope to aspire others who want to break the gender barrier.”

Chloe’s story is just one example of how CrossCountry’s apprenticeship programme paves the way for fulfilling careers.

The programme is inclusive and accommodates individuals at various stages of their life and career development. It offers fully funded training, regular reviews, and continuous support from industry-experienced coaches.

"By fostering a workplace where everyone, regardless of background, feels welcomed, valued and able to progress to the job of their dreams, we are able to make each and every journey an enjoyable one – including the one our careers take us on.

“Ensuring equity and diversity is not just a goal but a core part of our identity and offering apprenticeships to open up opportunities helps us to stick true to what CrossCountry stands for", says Michael Valentine, Equity, Diversity & Inclusion Manager at CrossCountry.

Whether you're completely new to the rail industry or looking to retrain, CrossCountry’s apprenticeship programme provides a structured pathway to success, breaking down barriers and making room for individuals who are passionate about the industry.

If Chloe’s story has inspired you, why not explore the pathways available through CrossCountry apprenticeships? It could just be the start of your own remarkable career transformation.

Learn more at CrossCountry Apprenticeships.