Consulting services firm win three major contracts in the health sector

BRW Consulting in conjunction with Contact Web has announced that they recently launched a solution for the Health Sector and has successfully won three contracts for my health checked, Yourgene Health and The Slimming Clinic.

The solutions address the employment cost issues raised in the budget together with addressing operational efficiencies.

BRW Consulting support the full patient or client journey, from initial enquiries and appointment bookings through to follow-up calls and ongoing support.

They align their approach to the patient personas and service objectives, whether supporting private practices, NHS service providers, wellness programmes, or clinical trial enrolment.

The clients the team have launched with have exceeded expectations, so far the results have been impressive, with increased sales, reduced labour costs, operational efficiencies, increased customer satisfaction, ensured regulatory adherence and patients safety and improved retention with lapsed patients.

BRW Consulting has also secured new business with retail, hospitality, financial services and telecommunications clients, covering customer service, sales activity, logistics support, complaints management and collections.

Brian Wigley (pictured), director of BRW Consulting, said: “In conjunction with our Partners at Contact Web, we have successfully launched solutions to address the cost and employment issues raised by the budget changes to national insurance and minimum wages, whilst also offering day to day operation improvements and cost reductions to our clients.

“We are looking forward to expanding our client base in the heath care marketplace and looking forward to seeking further improvements and cost reductions for our current and any new clients.

“We are pleased to be working with Contact Web and we are excited about the future.”

Hayden Jeffreys, ex COO of Yourgene Health, said: “The team supported our Covid Testing Customer Support service at the height of the epidemic. They span up a skilled team quickly to combat rising customer volumes and expertly handled complex sales and service enquiries.

“In such a regulated sector with complex processes, it was comforting that we had such a safe pair of hands supporting our customers.”

For more information on BRW Consulting, visit their website.