Customer experience expert partners with facilities management firm to accelerate growth plans
Capstone Strategic Integration, a consultancy specialising in customer experience strategy and service-led business growth, has expanded its working relationship with facilities managment company Trades247.
Capstone Strategic Integration was initially engaged by Wolverhampton-headquartered Trades247 in a part-time advisory capacity, conducting a thorough review of the company's brand, operational processes, and customer experience positioning.
Following a positive assessment of that early work, the partnership has been extended into a broader and more comprehensive arrangement.
Capstone will now lead on the delivery of a series of growth initiatives, encompassing employee experience, customer journey development, approved service partner onboarding and engagement, and the identification of technology solutions to support a seamless end-to-end customer experience.
Shaun Cremins, founder of Capstone Strategic Integration and vice-president of the Royal Sutton Coldfield Chamber of Commerce, said: "Trades247 is a facilities management business with a strong foundation and real ambition.
"What has been particularly encouraging is the shared belief that exceptional customer experience begins with your people; your employees and your service partners, long before it reaches the end customer.
"I'm delighted that our initial work has given us the confidence to go further together, and I look forward to the impact we will create."
Martin White, founder of Trades247, which operates across the UK, added: "We've made real progress in a short space of time, and I'm confident that this partnership will help us deliver the kind of experience our customers, our team, and our service partners deserve.
"This is about building something we're genuinely proud of."
As part of Capstone’s ongoing commitment to the Greater Birmingham business community, Shaun is available to speak with Chamber members who are looking to explore how a service-led approach could support their own growth ambitions.
Initial conversations are always informal and without obligation.
Contact Shaun at Shaun@capstonestrategicintegration.co.uk
Pictured: Shaun Cremins and Martin White
