Customer experience experts team up to offer member support
Two customer experience specialists are joining forces to offer one ambitious Greater Birmingham Chambers of Commerce member the chance to benefit from a free consultation.
Sutton Coldfield-based Shaun Cremins (pictured) and Burton-based Michelle Spaul work with businesses from multiple sectors on improving their customer experiences.
Between them, they have 50 years ' experience working with brands such as Rolls-Royce, Marco Pierre White restaurants, Philips and Krispy Kreme.
They have teamed up to offer one Chamber member business the chance to benefit a customer experience consultation.
Shaun and Michelle will work with the business to review and enhance their customer engagement strategy.
Depending on the specific needs of the business, focus could be directed towards building their customer profile, engaging with existing customers, or developing innovative strategies to deliver market-leading levels of service.
CX director at insight6, Shaun, said: “This is a unique opportunity for an ambitious company within the Greater Birmingham Chambers region to truly focus their business development strategy through the needs of their customer.
“Michelle and I bring a huge amount of experience and energy to our clients, with a clear objective to enhance service levels across every customer touchpoint. We really hope that Chamber members will take this opportunity to apply and outline their current customer priorities ”.
Michelle Spaul, CX Consultant and business owner of Delta Swan, added: “There is no one size fits all when it comes to customers, so Shaun and I will tailor this unique offer to meet the needs of the successful applicant and help them maximise value ”.
Applications for this opportunity can be made via the member offer page of the Chamber website or by email to both [email protected] and [email protected].
The closing date is 26 August. They will contact the successful business shortly afterwards to plan a discovery meeting in early September.