Firms join forces to align cybersecurity with customer experience

Capstone Strategic Integration and West Midlands-based cybersecurity specialists CentriVault are joining forces to help organisations enhance the way customers experience security, trust, and communication in the digital world.

The partnership brings together expertise in customer experience strategy and cybersecurity resilience, with a shared focus on addressing a growing challenge for organisations.

These challenges include the impact of cyber disruption on customer trust, reputation, and long-term business performance.

While many organisations continue to invest in technical protection, both firms believe there is an increasing need to consider how cyber incidents are experienced by customers, particularly during moments of disruption, uncertainty, and heightened risk.

Certified customer experience professional Shaun Cremins, founder of Capstone Strategic Integration and vice-president of the Royal Sutton Coldfield Chamber of Commerce, said: “Cybersecurity is no longer just a technical discipline, it directly shapes how customers perceive trust, transparency, and reliability.

“This collaboration is about helping organisations think differently about resilience, by viewing it through the lens of customer experience.”

CentriVault, a specialist cybersecurity provider based in the West Midlands, brings expertise in protecting organisations from evolving digital threats, alongside a strong track record supporting regional businesses.

Stuart Plant of CentriVault said: “Businesses are becoming more aware of the importance of cybersecurity, but there is a broader conversation emerging around trust and customer confidence.

“This collaboration is about ensuring organisations are not only secure but also prepared to communicate and respond effectively when it matters most.”

The collaboration will lead to the launch of a new initiative in the coming weeks, designed to help organisations better understand and strengthen the relationship between cybersecurity resilience and customer experience.

For more information visit the Capstone Strategic Integration and CentriVault websites.

Pictured: Shaun Cremins and Stuart Plant