IT firm 's service given four-star rating

Air IT, a patron of Greater Birmingham Chambers of Commerce, has been awarded a prestigious four-star rating by the Service Desk Institute (SDI) - the industry accreditor that certifies the quality of IT service and support operations worldwide.

The Service Desk Certification (SDC) is a standards-based accreditation programme, designed to help service desks to improve their processes and maturity level.

It provides a framework for teams to demonstrate their commitment to service excellence, best practice and continual improvement.

The certification is usually pursued by in-house service desks and blue-chip companies but Air IT has now made its mark as the only Managed Service Provider (MSP) to currently hold the accolade globally.

Air IT first joined the SDC programme in 2018, maintaining a three-star 'customer-led ' rating for three years running.

Paul Rodrigues, chairman of SDI, said: “Everyone at Air IT should be very proud of what they have achieved, and this outstanding score is a true reflection of their passion and dedication to enabling business value and driving sustainable improvements.

“The Air IT leadership team and everyone involved in the SDC programme should be congratulated on achieving a four-star business-led accreditation which is a worthy reflection on their commitment and hard work.

“It would be amazing to see Air IT continue to develop within the SDC program and potentially attain a five-star world class rating at a future audit. ”

Paige Smith, senior service delivery manager at Air IT, said: “The whole team is so proud to have achieved a four-star SDC, putting us in the top 14 service desks in the world according to SDI 's standards.

“We have worked incredibly hard over the past few years to further improve our services and ensure we deliver exceptional service that is second to none, so we are thrilled that our efforts have been acknowledged with an extra star.

“We 're committed to continual improvement and look forward to working towards a world class five-star rating over the next few years. ”

Pictured: Paige Smith and Rob Heathcote