M6toll unveils multi-million pound infrastructure investment

The M6toll has unveiled plans to introduce a new, multi-million pound 'world-class' tolling system.

Midlands Expressway Ltd, which operates the M6toll, has said that the new system is designed to enhance the user experience and deliver further time efficiencies for those using the road.

It will include installing roadside Automatic Number Plate Recognition (ANPR) cameras on the M6toll to identify vehicle license plates in order to facilitate seamless, contactless travel on the road.

A new customer relationship management (CRM) back office system and eCommerce systems will also be implemented, to ensure smooth and efficient operations and improved customer service for the 50,000 drivers who use the road each day.

As part of the first project phase, Midlands Expressway Ltd (MEL) has appointed leading global design consultancy Stantec as their Design Services Partner to lead the transformational programme to refurbish the tolling system.

The first wave of ANPR cameras on the M6toll will go live in April, initially as a pilot project for vans and trucks invited to take part in the trial, before being gradually introduced for use by all other road users during the roll-out of the programme.

Andy Cliffe, MEL chief executive, said: “The investment in the new infrastructure will deliver a world class tolling system, enhancing the customer experience, improving further our strong record of journey time savings and reliability, and increasing the appeal of the road for new users.

“Following a rigorous selection process involving sector leading companies from around the globe, Stantec has been commissioned to carry out the project. As a world leading consultancy, Stantec are responsible for supporting the delivery of some of the best constructed and most technically efficient tolling systems available and we look forward to working with them to deliver a similar standout project for the M6toll.

“The new tolling system is part of the wider 'Road Ahead ' digital transformation programme which will improve operational efficiencies and further focus the business on the needs of our customers and the businesses and communities we serve. Deploying the most innovative technology is central to ensuring we deliver efficient, hassle free journeys for the 50,000 drivers who rely on us each day. ”

For more information of M6toll pricing visit: https://www.m6toll.co.uk/