Travel agency wins industry award for outstanding service
Birmingham-based travel agency, Travel Club Elite, has won the 'Online Call Centre Agency of the Year' award for 2025, at the Association of Touring & Adventure Suppliers (ATAS) ceremony.
The agency has secured the title for the second year in a row, building on their win from October of last year.
This consecutive recognition underscores their dedication to delivering outstanding service, consistent quality, and trusted expertise in a highly competitive market.
Despite the industry’s competitive nature, Travel Club Elite maintains an impressive 70 per cent repeat booking rate, a clear testament to customer satisfaction and loyalty.
Managing director Colin Matthews said: “We’re so pleased to have won the Association of Touring & Adventure Suppliers award as the Call Centre Agent of the year!
“It’s a validation of all our teams’ hard work & the trust our customers place in us, year after year. We know they’re happy because they rate us as 5-Star Excellent on TrustPilot.”
The accolade reaffirms Travel Club Elite’s reputation as a trusted travel partner, blending personalised service with deep industry knowledge to meet the needs of today’s travellers.
Travel Club Elite is one of the country’s top touring and adventure specialists, whose staff have experienced many of the itineraries and are perfectly placed to find the best arrangements for travellers.
