Vehicle servicing firm takes top Solihull Chamber award
MOT and vehicle servicing company Motorserv UK has been named the Solihull Chamber of Commerce Business of the Year.
The business was crowned at the Solihull Chamber 's annual dinner and awards ceremony at the Hilton Birmingham Metropole last Friday, with 400 guests attending.
The awards night was sponsored by Solihull College & University Centre, Solihull Metropolitan Borough Council, and the Hilton Birmingham Metropole.
Motorserv UK, whose managing director is Kamran Saleem, also won the award for Excellence in Customer Services, sponsored by Active Clinics.
The judges said: “We were blown away by the achievements and ambition of Motorserv UK and their growth during difficult circumstances.
“The result of hard-work, financial investment, and team efforts to excel in the delivery of an impeccable customer service has been nationally recognised over the past year with many accolades including 'Business of the Year ' at the British Muslim Awards, 'Outstanding Customer Service of the Year ' and 'Outstanding Business Resilience During COVID-19 ' at the Asian Business Chamber of Commerce Awards.
“The business continues to project significant increases in turnover and profitability and aims to be the number one provider in their sector. They have also invested over £200k in transforming the footprint in Monkspath Business Park, which has resulted in increasing their servicing capacity by 37 per cent and has also generated new jobs for another seven members of staff.
“These ambitious investments have ensured that every step of the customer journey has been enhanced, for both servicing and sales, and have now cemented MotorServ UK 's ever-increasing regional reputation as the trusted, go-to automotive centre. ”
A first-of-its-kind monthly subscription called 'Motor Club ' was also introduced to customers covering all servicing and routine maintenance checks.
MotorServ also go above and beyond to ensure customers have an enhanced handover experience when collecting new vehicles. Cars are displayed on a turntable under a remote-controlled reveal cloth which retracts as the car rotates to meet the owner, adding memorable theatre and a sense of occasion as keys are handed over.
The business also saw an impressive 80 per cent customer retention rate while enjoying a 62 per cent upsell rate from clients.
Awards judges chair Helen Bates, chief financial officer of Greater Birmingham Chambers of Commerce, of which Solihull Chamber is part, said: “Huge congratulations to MotorServ UK, the Solihull Chamber of Commerce Business of the Year.
“The standard of entries this year was very high, shown through the 40 businesses shortlisted.
“Thank you to all the businesses who took the time to enter the awards. The amazing work of our region is a testament to the businesses who comprise it. ”
The President 's Award from Tony Elvin, Solihull Chamber president and general manager of Touchwood Solihull, went to volunteers of the Commonwealth Games for their commitment and dedication.
AWARD WINNERS:
Solihull 's Award for Excellence in Charity/Third Sector - Sponsored by HR Dept Solihull
Winner - Heart of England Community Foundation
Solihull 's Award for Excellence in Customer Services- Sponsored by Active Clinics
Winner - MotorServ UK
Solihull 's Award for Excellence in Hospitality & Retail - Sponsored by Touchwood
Winner - Eric Lyons LTD
Solihull 's Award for Excellence in Professional Services - Sponsored by Jask Creative
Winner - Prime Accountants
Solihull 's Award for Excellence in Responsible Business - Sponsored by FlexABL
Winner - Birmingham Business Park
Solihull 's Award for Excellence in Sales & Marketing - Sponsored by Education Rewards
Winner - Visit Knowle
Solihull 's Award for Excellence in Technology & Innovation - Presented by Hilton Birmingham Metropole
Winner - Runyourfleet
Solihull 's Award for Excellence in Training & Education - Sponsored by runyourfleet
Winner - Solihull College & University Centre
Solihull 's Outstanding Start-Up Business - Sponsored by HooperHyde
Winner - All About The Sew
Solihull 's Rising Star - Sponsored by OSC Recruitment
Winner - Ellen Darlison, Achill Spa
Solihull 's Business of the Year - sponsored by Schofield & Associates
Winner - MotorServ UK