Blog
15 May 2025

What Being 'Trauma-Informed' Really Means

Discover how trauma-informed approaches transform workplace dynamics beyond standard wellbeing initiatives. Drawing on 23 years of specialist EAP experience, this article explores the six principles that create psychologically safe workplaces, reduce conflict, and support employees through challenges. Learn practical applications for HR professionals and why small changes in approach can make remarkable differences in workplace relationships.

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"We need mediation urgently. We have two team members whose relationship has completely broken down. We've tried everything, but nothing's working."

Sound familiar? What often starts as a "personality clash" frequently reveals something deeper. After 23 years providing Employee Assistance Services, we've observed a consistent pattern: beneath workplace conflicts often lie unrecognised trauma responses.

Beyond the Buzzword

Being "trauma-informed" isn't just another wellbeing initiative. It's a fundamental shift in understanding human behaviour at work.

The UK government defines trauma-informed practice as "understanding, recognising, and responding to the impact of trauma." This approach transforms how we view workplace challenges by shifting the question from "What's wrong with you?" to "What happened to you?"

Why This Matters for Your Organisation

When West Midlands Ambulance Service approached us 14 years ago about supporting their staff, we knew standard EAP models wouldn't suffice. Many paramedics had experienced traumatic events that required specialised support.

Our approach goes beyond conventional EAP services:

  • We work both as a comprehensive provider and as specialists alongside existing EAPs for complex cases
  • We offer trauma-informed therapy tailored to individual needs
  • We provide clinical supervision for those experiencing vicarious trauma, including HR professionals, Mental Health First Aiders and Wellbeing Champions

Small Changes, Big Impact

Trauma-informed approaches don't require complete organisational overhauls. Small adjustments—like changing how we communicate about performance issues or where difficult conversations take place—can transform workplace dynamics.

Want to learn how the six principles of trauma-informed practice can transform your workplace?

Read the full article on our website.

The Listening Centre has been trusted by organisations across the Midlands for over two decades to provide specialised workplace wellbeing support where standard approaches aren't enough.

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