Use GBCC’s Free HR & Legal Helpline

This video explains how GBCC members can access a free HR and legal helpline to get expert guidance quickly when issues arise. It frames the service as a safety net for everyday business challenges—particularly around people management, employment matters, policies, and compliance—where fast, reliable advice can prevent small problems from escalating.

The video clarifies the types of questions the helpline is suited for, such as handling absence, performance, disciplinary processes, workplace disputes, contracts, and basic legal considerations that affect operations. It also highlights the benefit of having a trusted first step: rather than relying on generic online information, members can speak to specialists and understand the implications of different actions before making decisions.

The video encourages members to treat the helpline as a proactive tool as well—checking wording, confirming best practice, and building confidence in processes—so teams operate consistently and fairly.

For many SMEs, HR and legal costs can be unpredictable; this benefit is positioned as a practical way to manage risk, save time, and make informed choices while keeping focus on growth and service delivery.