£500,000 invested to improve digital skills and connectivity in Walsall

More than 1,500 digital devices such as Chromebooks and laptops have been given to residents and community organisations in Walsall as part of a £500,000 project to help more people across the region get online.

The investment is part of the West Midlands Combined Authority (WMCA) Connected Services Fund which aims to improve people’s digital skills and connectivity.

The WMCA, Walsall Council, Walsall Healthcare NHS Trust and community and voluntary sector partners, have joined forces to deliver the Connected Services programme which  provides eligible residents with digital devices and with support from Walsall Connected, practical help on how to use them effectively to improve their day to day lives.

The innovative approach not only aims to make it easier for people to access any council services and health and social care support they may need but also feel less isolated by helping them make connections.

Andy Street, Mayor of the West Midlands and WMCA Chair, recently visited Walsall Manor Hospital to meet with partners and organisations that have been delivering the Connected Services Programme which has seen the 1,500 plus devices distributed around the borough since April this year.

The work has been key in supporting residents most at risk of digital exclusion by helping them access and use the devices to support their day to day lives - accessing financial support, council services as well as improving their skills and job prospects.

Andy Street, Mayor of the West Midlands and WMCA Chair, said: “It’s wonderful to have the chance to meet the voluntary and community sector organisations that have been instrumental in delivering these digital devices and the accompanying connectivity programme on the ground here in Walsall. They are fundamental to helping us identify those individuals that will most benefit from digital support.

“I hope residents will sense the level of commitment we have given in providing over £500,000 in WMCA funding for this programme. We recognise the importance of developing digital skills and widening access right across our region - ensuring no one is left behind in what is an increasingly digital world.”

Harvinder Kumar, a young adults health and wellbeing coordinator for Positive Outcomes Project was at the event and said: “The Walsall Connected and digital devices programme has been really beneficial for the young people aged 16 to 25 that we support through POP in the borough.

“Whether it is through one-to-one support or in group based activities, we have been able to support over 250 young people to use the devices to help build CVs, to make friends, apply for jobs, complete college work, and really make a difference in their day to day lives.

“One of our young people was struggling with anxiety and we have supported them to use their art skills to create artwork on the Chromebook and use this as a talking point online to build confidence and to help them connect.”

The primary objective of Walsall Connected is to facilitate self-service access to council online services 24-7. This is achieved through the provision of in-person support, specifically tailored to help the most vulnerable residents in the borough with a network of 29 support sites set up in libraries, community organisations and key partners.