Travel admin overwhelms nearly two-thirds of business travellers - research

New research from Trainline Business highlights how simpler systems and a single booking platform could free up time for revenue generating work

Almost two-thirds (63 per cent) of business travellers feel overwhelmed by travel admin, as fragmented booking systems force workers into inefficient workarounds.

The findings, as revealed by Trainline Business, highlight how outdated tools are leading to unhelpful booking behaviours, which slow down day-to-day work and directly undermine productivity.

According to the research, two fifths (40 per cent) of business travellers gravitate towards familiar booking choices, even when they are not the most efficient, while 62 per cent feel that they spend too long comparing travel options.

This adds unnecessary friction, disrupting workflow and diverting attention from core tasks, with almost six in ten (58 per cent) admitting travel tasks divert focus away from their day-to-day work.  

While the problem is widespread, business travellers are clear on how to make the booking and management process easier.

Nearly four in ten (39 per cent) say having one trusted platform would reduce friction, while 35 per cent want a simpler system that is more convenient to use.

Three in ten (30 per cent) say fewer steps in the booking journey would make a meaningful difference.

There is also strong demand for clearer guidance at the point of decision making.

More than two thirds (67 per cent) agree they would make quicker decisions if their company’s travel booking system provided clearer recommendations.

This reinforces the role of better tools in accelerating work and boosting confidence.

There is a notable payoff for businesses that take a proactive approach to simplifying travel.

One third (33 per cent) of travellers say that having a single booking platform with clear guidance and centralised information would free up time to focus on revenue generating work.

Such a platform would also help employees to:

• be more willing to travel when new opportunities arise (28 per cent)
• have greater confidence to plan growth focused trips at pace (28 per cent)
• explore new markets or regions more easily (28 per cent)
• respond more quickly to new opportunities (27 per cent)

Sophie Fleming, global head of Trainline Business, said: “Business travellers want fewer steps, clearer guidance when booking, and ultimately, simpler journeys.

“Our research shows that clunky, overcomplicated systems quickly turn travel admin into a drag on productivity.

“By unifying rail content, policies and recommendations in one trusted platform, businesses can cut admin time and help employees focus on the work that really matters.”

Trainline Business provides a simple, unified platform designed to remove friction from business travel.

By bringing bookings, policies and guidance into one place, it supports more efficient decision-making and helps organisations build consistent, productive travel habits.